Return Policy

vortalexchul wants you to be satisfied with your functional textiles (cushions, throws, curtains, and related products). This Return Policy explains the conditions under which you may return an item and how we process refunds or exchanges.

Eligibility for returns

Items may be returned if they are unused, in original packaging where applicable, and in resalable condition. We ask that you contact us within 30 days of delivery to request a return (confirm exact timeframe at the time of order). Custom or made-to-order items may not be eligible; we will inform you when you order. Our policy is designed to be consistent with common U.S. consumer practices and applicable state laws.

How to return

Contact us via the Contact page or by email with your order details and reason for return. We will provide return instructions and, where applicable, a return authorization or label. You are responsible for shipping the item back in accordance with our instructions. We recommend using a trackable method.

Refunds and exchanges

Once we receive and inspect the returned item, we will process a refund to your original payment method or arrange an exchange if you have requested one. Refunds may take several business days to appear depending on your bank or card issuer. If an item is not in resalable condition, we may deduct a restocking fee or decline the return; we will communicate this before processing.

Damaged or defective items

If you receive a damaged or defective product, please contact us as soon as possible with photos and a short description. We will work with you to replace the item or issue a full refund, including return shipping where appropriate.

Questions

For questions about returns or this policy, contact us using the details on our Contact page.

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