Shipping Policy

vortalexchul ships functional textiles (cushions, throws, curtains, and related products) to addresses within the United States. This policy explains how we handle shipping and delivery.

Shipping Area

We currently ship to the 50 U.S. states and the District of Columbia. We do not ship internationally. If you are outside the United States, please contact us to discuss options.

Processing Time

Orders are typically processed within 2–5 business days after we confirm your order and receive payment. You will receive an email confirmation with tracking information once your order has shipped. If we expect a delay (e.g., out-of-stock items), we will notify you by email or phone.

Delivery Time

Delivery times depend on your location and the carrier. Most domestic orders arrive within 5–10 business days after shipment. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by carriers or customs.

Shipping Cost

Shipping costs are calculated at checkout based on the weight and destination of your order. We will show the exact shipping cost before you complete your purchase. Free or discounted shipping promotions, if any, will be clearly stated on the website or in our communications.

Tracking

When your order ships, we will send you an email with a tracking number and a link to track your package. If you do not receive tracking information within the expected time frame, please contact us.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us as soon as possible. We will work with you and the carrier to resolve the issue. You may be asked to provide photos of damaged items or packaging. See our Return Policy for details on returns and refunds.

Questions

For questions about shipping, delivery, or your order, contact us at +1 (919) 586-6400 or through our contact form.

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